Returns/Cancellations
Returns
You have 30 days from your delivery date to start a return.
To be eligible, items must be unused, unworn, and in their original packaging.
Sale and promotional purchases, including clearance and Buy One Get One Free offers, are eligible for a refund to your original payment method within 30 days after delivery, subject to the item conditions above.
Returns can be redeemed as store credit, an exchange, or a refund to your original payment method:
- Store credit - You'll receive 100% of your return's value as store credit, with no restocking fee deducted.
- Exchange - swap for a different item from our current collection. You'll only be charged the price difference, if any.
Refund to your original payment method — no restocking fee.
To complete your return, please click here
Items arrived damaged or defective? That's covered under our Warranty policy, not the standard return process above - please contact us here.
Order Change/Cancellations
We begin processing orders immediately so we can ship as fast as possible. Because of this, we can't guarantee changes or cancellations once an order is placed - including item swaps, address updates, and cancellation requests.
For all other orders, once processing has started we're unable to make changes or guarantee a cancellation. If your request can't be made in time, you'll need to wait for delivery and then follow our return process above.
Please double-check your shipping address at checkout. If an order ships to an incorrect address and we weren't contacted in time to correct it, we can't guarantee its recovery or redelivery.